Support
Real humans read every message.
Tornado PDF is built by a small team, so when you write to us a person on the team reads your message and replies. No chatbots, no ticket carousels. Whether you found a bug, you have an idea, or you just want to tell us about the weird PDF your bank keeps sending you, we actually want to hear it.
Write to us
Send email and we will reply within two business days, usually faster. Mention your device model and iOS version if something is broken. Screenshots help a lot.
support@tornadopdf.com →Feature ideas
We love short, specific feature ideas. Tell us what you were trying to do and where the app got in your way. We keep a public list and revisit it every release.
ideas@tornadopdf.com →The questions we hear most
Why is Tornado PDF asking me for a server address?
A handful of advanced tools, like Word conversion and OCR, need a little extra muscle. You can either point the app at your own Stirling PDF instance, or use the bundled service that ships with Premium. Everything else runs right on your device.
Where do my processed files end up?
Inside the Files tab of the app. Tornado PDF stages results in a preview state first, so you can Accept or Rework before anything lands permanently. Nothing is uploaded to the internet unless a tool specifically says so.
How do I cancel my subscription?
Open the Settings app on your iPhone or iPad, tap your name at the top, choose Subscriptions, find Tornado PDF, and tap Cancel Subscription. Your access continues through the end of the current billing period. Apple handles all the billing, so you do not need to contact us to cancel.
Something crashed on my file. Now what?
Try the file on a second tool to see if the issue is the file or the tool. If it still fails, write to us with the file name and roughly what the file contains. We will reply with next steps, and if you are comfortable sharing the file we will investigate it directly.
Is there a refund option?
Refunds go through Apple on their side. You can request one at reportaproblem.apple.com. If the reason is a bug we caused, let us know as well so we can fix it for the next person.
Do you have an Android version?
Not yet. We are focused on making the iOS app something we are proud of first.
Still stuck? Email us and we will get you unblocked.